Solution 4: Help to Reduce Order Cost In All Ways
Frequently Asked Questions
Qiandao has been providing quality custom sportswear, teamwear, cycling apparel, and running clothes for over 20 years, we integrate development, customization, production, and shipment together to give you the Ultimate solution for Making money by Sportswear.
We highly recommend opening your own shipping account with one or more of our shipping partners(DHL, UPS, Fedex and so on). When you open your own shipping account, you can pay for your shipments on your own account over a delayed period, usually over Net 30 days – just like a credit card payment. We still arrange your shipments but you pay your agency directly.
Every country has their own import regulations. When you receive shipments of completed clothing, your country may charge you a duty or tax on your goods. Qiandao will provide the proper required commercial invoices and packing lists.
Our Standard Processing time is 2-3 weeks or Rush Processing is 7-10 business days. For rush order, it costs a 15% fee of the total invoice or $30 if the total invoice under $200. It depends on the date we get your payment and the date Order Detail has been confirmed by the customer.
We support Credit Card, Debit Card, Gift Card, and Paypal payments. You can also use other payment if you want.
Generally, all activewear is customized to make. For that reason, sportswear that has been decorated with a logo, name, or number is not eligible for a return or exchange unless it is determined that your order is not 100% free from defects in materials and/or decoration.
- Non-decorated items in new condition can be returned for an exchange or refund within 180 days of receipt.
- To confirm if your order is eligible for a return or exchange, please contact Berunwear at qd04@qiandaoshiye.com or by chatting with us online.
To complete your return, we require a receipt or proof of purchase along with a picture of any defects.
Please do not send your purchase back to us without any notice.